Shipping policy

At Herb Nest Store, we aim to provide a smooth, secure, and reliable delivery experience. We work with trusted courier services to deliver your orders safely to your doorstep across Pakistan.

1. Delivery Coverage

We currently offer delivery services across Pakistan, including major cities and other serviceable areas, subject to courier availability.

2. Order Processing Time

Orders are generally processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Our team may contact you to confirm your order and delivery details before dispatch.

3. Estimated Delivery Time

Estimated delivery times are:
Major Cities: 2–5 business days.
Other Areas: 4–7 business days.

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any free-shipping offers will be subject to the terms and conditions of the relevant promotion.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, or email, depending on availability.

You can use these details to check your shipment status through the relevant courier service.

6. Cash on Delivery (COD)

Cash on Delivery may be available in selected locations.

Customers are requested to keep the exact order amount ready at the time of delivery. COD availability is subject to courier service coverage and confirmation.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate contact details and a complete delivery address.

If delivery fails due to an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the order may be returned to us. Additional delivery charges may apply for reshipping.

8. Delayed or Lost Shipments

Although we make every effort to deliver orders on time, delays may occur due to courier issues, weather conditions, public holidays, or circumstances beyond our control.

If your order is significantly delayed or appears to be lost, please contact our support team so we can coordinate with the courier service.

9. Damaged Packages

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

Share your order number and clear photos or videos of the package so our team can investigate and assist you.

10. Contact Us

For shipping or delivery-related questions, please contact:

Herb Nest Store

Email: [storeherbnest@gmail.com]

Website: [herbnest.store]

Herb Nest Store – Quality Products, Delivered with Care.