Refund policy

At Herb Nest Store, customer satisfaction is our priority. We are committed to providing quality products and a reliable shopping experience. If you experience any issue with your order, we are here to help.

1. Return Eligibility

Return requests must be submitted within 7 days of receiving your order.
Products must be unused, unopened, and in their original packaging.
Products must be returned with their original seals, labels, and accessories, where applicable.
Proof of purchase or order confirmation is required.

2. Non-Returnable Products

For hygiene and safety reasons, opened or used herbal, wellness, and personal-care products cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:
Your order number
Clear photos or a video of the product
A brief description of the issue
After verification, we will arrange a suitable replacement or refund.

4. Refund Process

Once your return request is approved and the returned product has been inspected, we will notify you of the refund decision.

Approved refunds will generally be processed within 5–7 business days through an agreed payment method.

5. Return Shipping

If the return is due to our mistake, such as an incorrect or damaged product, Herb Nest Store will cover the return shipping cost.
For other approved returns, the customer may be responsible for return shipping charges.

6. Order Cancellation

Order cancellation requests can be made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

7. Contact Us

For return, refund, or exchange requests, please contact our customer support team.

Herb Nest Store
Email: [storeherbnest@gmail.com]

Your Satisfaction, Our Priority.